HILL + HURL — TERMS AND CONDITIONS
- Definitions
In this document:
“Client” means the person purchasing goods or services from Hill + Hurl.
“Goods / Works” means the items and/or services described in the Quotation.
“Quotation” means any written or verbal estimate or statement of work.
“Supplier” means E5 Carpentry trading as Hill + Hurl.
“Order” means confirmation to proceed with the Quotation. - Taxes, Validity and Payment
All prices are exclusive of taxes and duties such as VAT. VAT is charged at the rate in force on the invoice date.
Quotations are valid for one calendar month unless otherwise stated. Material prices may vary and cannot be guaranteed after this period.
Unless otherwise agreed: 50% deposit on order, 25% prior to installation, and the remainder due on receipt of invoice.
Interest is charged at 2% per month above Barclays base rate on overdue payments. - Disputes, Variations, Cancellation and Suspension
Invoice or work disputes must be raised in writing within 5 days of invoice date. For painted work, any joinery-related disputes must be raised before decoration.
Any variations or additional work required due to unforeseen circumstances will be quoted and agreed where possible. Otherwise, they will be charged at standard day-work rates.
Client cancellations require written agreement and the Client must indemnify the Supplier for all loss, costs, labour, materials and damages.
The Supplier may suspend or cancel the order if the Client fails to make payments, denies access, obstructs work, becomes insolvent, or otherwise makes the contract unworkable. - Delivery
Any date given for delivery or work is an estimate and not guaranteed. The Supplier is not liable for delays. Delay does not entitle the Client to cancel the contract.
The Client must accept delivery if tendered within six months of the estimated date unless agreed otherwise. - Client Obligations and Site Preparation
The Client will cooperate fully and provide any required information.
The Client must ensure a 240V power supply, water, toilet facilities, reasonable storage and adequate access to the work area.
The Client must ensure the installation area is cleared and suitable. - Insurance, Subcontractors and Liability
The Supplier maintains Employer’s Liability Insurance only for office and administrative staff. It does not cover subcontractors or installers.
Installation and fitting work is carried out by independent subcontractors, not employees of the Supplier.
Each subcontractor must hold valid Public Liability Insurance covering property damage, personal injury or loss arising from their installation work. Proof of insurance may be requested before installation begins.
From the start of installation, the subcontractor is responsible for any damage, loss or injury related to their work. Any claims relating to installation must be made directly with the subcontractor.
Except where the law prevents it, the Supplier accepts no liability for loss or damage arising from subcontractor actions, installation works or decoration carried out by third parties. Indirect or consequential losses are excluded to the fullest extent permitted by law. - Risk, Delivery Point and Access
Delivery is deemed complete when goods reach the property boundary, doorstep or another pre-agreed exterior location. From that point, risk transfers to the Client.
Any movement of goods beyond the delivery point, including into the home or installation area, is the responsibility of the subcontractor or any trades appointed by the Client.
The Client must ensure suitable access, parking, permissions and site conditions. Costs resulting from lack of access (including delays, additional visits or parking fines) may be charged to the Client. - Finish, Decoration and Primed Board Condition
All joinery provided by Hill + Hurl is supplied and installed in primed board condition only. No painting, top coats or decorative finishing are included unless explicitly stated in the Quotation.
Decoration, finishing and painting must be carried out by the Client’s chosen decorator. The Client may use a decorator from Hill + Hurl’s trusted list or another contractor of their choice.
The Supplier accepts no liability for issues arising from finishing or decoration carried out by third parties, including but not limited to cracking, shrinkage, movement, discolouration or improper preparation.
Defects discovered after installation must be notified in writing within 14 days of discovery. Latent defects (not visible at the time) must be reported as soon as reasonably possible. - Guarantee and Defects
The Supplier guarantees that goods supplied will match the agreed specification and be free from material defects for three years from delivery, or 18 months for bathroom furniture.
This guarantee does not apply where: the defect was not reported promptly; payment has not been made; the defect results from Client-supplied designs; the goods were altered without approval; misuse has occurred; or decoration was carried out by a third party.
The Supplier may repair or replace defective goods at its discretion.
Except where prohibited by law, the Supplier is not liable for indirect or consequential loss or damage. - Title and Risk
Title to goods passes to the Client only when full payment has been received.
Risk passes on delivery as defined earlier, regardless of whether payment has been completed. - Governing Law
These Terms and Conditions are governed by the laws of England and Wales.